Frequently asked questions.
Clear answers about our company, product sourcing, orders, payment, delivery and after-sales support.
Select a question to view the answer.01Are you a trading company or a manufacturer?
We are more than a trading company. As part of a group enterprise, we work closely with long-term original manufacturers and hold first-tier agency qualifications.
02Why is your company called Colorful?
Our name reflects our goal: to bring customers a colorful range of products and make everyday life more colorful.
03What is your company history?
Colorful International Trade was established in 2026. Our manufacturing partner, Henan Frestech Electric Group Co., Ltd., was founded in 1984, while our solar-panel cleaning equipment partner began manufacturing in 2010. We maintain long-term partnerships and are responsible for overseas market development.
04What are your main products?
Our main products span three categories: solar-panel cleaning equipment, home appliances, and spirits and liqueurs.
05What can customers expect from you?
We provide dependable, high-quality products, responsive service and competitive pricing.
06What is the delivery time?
Bulk orders commonly take 3–4 weeks, while sample orders usually take 1–2 weeks.
07Which payment methods do you accept?
The most common methods are T/T, PayPal, L/C and Alibaba online orders.
08Is there a discount for large quantities?
Yes. We value long-term cooperation and can offer agent pricing for larger orders. Final pricing is negotiable according to quantity.
09Do your products have certifications?
Relevant products can be supplied with commonly requested certifications such as CE, CB, SAA and ETL. Availability depends on the specific product and target market.
10Do you provide after-sales service and spare parts?
Yes. You can contact us by email or phone. We also work with service offices in selected markets, including Malaysia and Canada, and commonly worn parts can be purchased from us.